At Ultimate Brand Store, we always aim to provide customer service excellence and to ensure our customers are happy with their purchase. We have a reasonably priced returns label £3.50. Should you wish to use this service, this charge will be deducted directly from your refund
We deliver to most destinations within mainland UK. We also ship to mainland Europe please check our delivery destinations in Ebay to see if we ship to you.
Postage and packing (P&P) charges. In most cases, each order will have a P&P charge unless specified in a particular promotion. So, we can offer you the best postage prices we price our shipping accordingly to weight and size so each item may have a specific postal charge. Please check the item for this price.
We'll do our best to get your order to you within three to five working days of you placing it. If we think we'll go over this time, we'll send you an email to let you know – please make sure we have your up-to-date email address for this reason.
If we haven't despatched your order within 30 working days of you placing it because the goods are unavailable, we'll give you a full refund, with our apologies. The money we owe you will be refunded directly to your debit or credit card within the following 28 working days.
To keep costs low we offer a tracking service, no signature, or second Class Large Letter signed for, this covers both parties should there be an issue with your order. If there's no-one in, a note will be left with the courier's contact details to arrange another time. If an alternative delivery address from your home address is used, such as work, we will need a landline contact number for that address to confirm delivery before dispatch, due to a high level of internet fraud.